Platform & Customer Service Related Requests

This section covers platform, account, and email-related processes to support both customers and internal teams. You’ll find resources on handling platform-specific requests such as JIRA access, license management, and troubleshooting errors. Additional guides provide step-by-step instructions for creating and managing accounts, clarifying access levels, switching site admins, and generating custom reports. For email deliverability, this section includes protocols for DMARC configuration, SendGrid troubleshooting, and managing mailing lists. Together, these articles ensure smooth platform operations, accurate account management, and reliable communication support.