Krista Staples
- Total activity 143
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 133
Articles
Recent activity by Krista Staples-
Vendor Security Questionnaire Requests & SLA's
Purpose and ScopeThis article defines the standard internal process for handling vendor requests for security questionnaires, security assessments, and security-related documentation. It ensures r...
-
Terminology Guidelines: Vendor/Tenant and Partner/Account
PurposeThis article explains how terminology is used internally across Support, Product, and Development to avoid confusion when referencing customers, integrations, and reporting. While multiple ...
-
Zendesk Internal User Training Guide
Chapter 1 → Access & LoginPurpose: The primary objective of this section is to guarantee that every internal user within the organization is able to successfully access and log into the Zendesk ...
-
Internal Process: Enabling the New Social Tool for Vendors
OverviewThe New Social Tool requires an intentional approval and activation process due to its visibility and potential impact on vendor–partner workflows. The steps below outline how Support shou...
-
Vendor Offboarding Process
Purpose & ScopeTo ensure a secure, compliant, and structured offboarding process for Vendor accounts while protecting sensitive data, preserving business continuity, and minimizing operational ris...
-
API Integration Availability
At this time, Structured does not offer an open API integration for external use.Our platform is designed to provide a complete, end-to-end marketing management experience within the Structured env...
-
Full Process for Adding a User to the IBM Report Viewer (CS & Dev)
OverviewAdding a new user to the IBM Report Viewer is a two-step process that involves both the Customer Support (CS) and Development (Dev) teams. Step Team Responsible Description 1 CS...
-
Connecting a New Group to SSO - TD Synnex (Part 2 of 2 - Alfred / Krista / Dev Only)
After creating a new group, it must be linked to the SSO process to enable partner access. Krista and Alfred are the only two members of the support team authorized to perform this function.Support...
-
Explaining the Complexity of the Motorola Logo Builder
Logo Builder OverviewThis overview highlights the options and workflows involved when configuring template badges and troubleshooting access issues, ensuring partners get full value from the Moto...
-
How To Write & Submit a Support Article for Review
PurposeBriefly describe what this article helps users achieve. In this case, this article is to review how to write a support article. This process includes examples for formatting and how to su...