Krista Staples
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Activity overview
Latest activity by Krista Staples-
Krista Staples created an article,
Vendor Security Questionnaire Requests & SLA's
Purpose and ScopeThis article defines the standard internal process for handling vendor requests for security questionnaires, security assessments, and security-related documentation. It ensures r...
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Krista Staples created an article,
Terminology Guidelines: Vendor/Tenant and Partner/Account
PurposeThis article explains how terminology is used internally across Support, Product, and Development to avoid confusion when referencing customers, integrations, and reporting. While multiple ...
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Krista Staples created an article,
Zendesk Internal User Training Guide
Chapter 1 → Access & LoginPurpose: The primary objective of this section is to guarantee that every internal user within the organization is able to successfully access and log into the Zendesk ...
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Krista Staples created an article,
Internal Process: Enabling the New Social Tool for Vendors
OverviewThe New Social Tool requires an intentional approval and activation process due to its visibility and potential impact on vendor–partner workflows. The steps below outline how Support shou...
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Krista Staples created an article,
Vendor Offboarding Process
Purpose & ScopeTo ensure a secure, compliant, and structured offboarding process for Vendor accounts while protecting sensitive data, preserving business continuity, and minimizing operational ris...
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Krista Staples created an article,
API Integration Availability
At this time, Structured does not offer an open API integration for external use.Our platform is designed to provide a complete, end-to-end marketing management experience within the Structured env...
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Krista Staples created an article,
Full Process for Adding a User to the IBM Report Viewer (CS & Dev)
OverviewAdding a new user to the IBM Report Viewer is a two-step process that involves both the Customer Support (CS) and Development (Dev) teams. Step Team Responsible Description 1 CS...
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Krista Staples created an article,
Connecting a New Group to SSO - TD Synnex (Part 2 of 2 - Alfred / Krista / Dev Only)
After creating a new group, it must be linked to the SSO process to enable partner access. Krista and Alfred are the only two members of the support team authorized to perform this function.Support...
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Krista Staples created an article,
Explaining the Complexity of the Motorola Logo Builder
Logo Builder OverviewThis overview highlights the options and workflows involved when configuring template badges and troubleshooting access issues, ensuring partners get full value from the Moto...
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Krista Staples created an article,
How To Write & Submit a Support Article for Review
PurposeBriefly describe what this article helps users achieve. In this case, this article is to review how to write a support article. This process includes examples for formatting and how to su...